Resources and Support

Get trusted information about how to prepare for and recognize emergency situations, and how to respond quickly and efficiently when faced with an emergency.

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Potential Emergency Situations and Conditions
Many nontraumatic situations or conditions may occur and need to be handled properly. Listed in the directory below are some, for which we have provided a brief overview.
Sports-Related Injuries

Most sports injuries are due to either trauma or overuse of muscles or joints. The majority are caused by minor trauma involving muscles, ligaments, tendons, or bones.

When to Call for Help

Anytime you are not comfortable with a medical situation, call 911 (or your local emergency number), go to your nearest emergency room, or call your family physician.

Emergency Information Form

In an emergency, it is easy to "forget" even the most well-known information. That is why it is crucial for you to complete the information in this form for each member of your household. 

Child Health Emergencies

Having a very sick or severely injured child is a parent’s worst nightmare. If it happened to your child, would you know the best way to go about getting treatment? Knowing when to call an ambulance is important.

Emergency Care: When is it the Right Choice

If you're sick or hurt and want help quickly, it may seem like a good idea to go to the emergency room (ER) for care. You may think of the ER as a source of the most immediate medical attention, but if your situation is not a real emergency, this isn't true.

How to Respond to an Eye Injury

If you suffer a serious eye injury, what you don't do immediately afterward may help more than what you do.

Poisons

Many poisonous substances can potentially turn fatal if inhaled, digested, or absorbed by the body. 

Expert Emergency Care, 24/7

Every day, 24 hours a day, Heart of Florida Regional Medical Center’s emergency room doctors, nurses and other health care staff are available to provide you and your loved ones with expert care. Our highly trained staff can provide care for everything from cuts and broken bones to life-threatening conditions such as heart attack or stroke. We provide efficient, prompt and compassionate care, and offer:

  • Multi-functional treatment rooms for patients with varied conditions.
  • A dynamic ER design focused on providing a better experience for patients and visitors.
  • Highly qualified, dedicated health care professionals who are committed to the highest standards of care.
  • A continued commitment to keep wait times to a minimum.

A better experience for patients

When you come to the emergency room, you want immediate attention. We work hard to make sure every patient receives high-quality care in the most timely, comfortable and efficient manner. We believe our patients’ loved ones deserve the same attention to quality care, so we do our best to ensure they are well informed and as comfortable as possible. Heart of Florida Regional Medical Center is dedicated to improving the emergency room experience.

30 Minute ER Pledge

What exactly is the 30-Minutes-or-Less ER Service Pledge?
When patients enter the Emergency Department at Heart of Florida Regional Medical Center the time of their arrival will be noted. Our pledge is that a clinical professional (Physician, Physician Assistant or Advanced Practice Nurse) will work diligently to have our patients initially seen within 30 minutes of their noted arrival.

Does this mean patients will be on their way home in 30 minutes or less?
No. We will work hard to have a clinical professional initially see our patients and begin their evaluation and treatment within 30 minutes of their noted arrival. Depending on the nature of their illness or injury, and the unpredictable volume of patients requiring emergency care at any given time, the wait time and duration of each visit will vary.

How is the timeframe of patients’ visits documented for this pledge?
When a patient arrives and checks in, the time of arrival will be noted. When the clinical professional initially sees the patient, the time will be documented by the Emergency Department staff.

Is a 30-Minutes-or-Less ER Service Pledge really necessary for an emergency room?
In many emergency rooms across the country, wait times have been increasing. We want to assure our patients that we are dedicated to not only offering quality care but also to working diligently to provide that care as efficiently as possible.

When do the 30 minutes officially start?
The 30 minutes start when the patient checks in with our staff at the Emergency Room desk.

Does the 30-Minutes-or-Less ER Service Pledge affect how patients are prioritized?
While the goal is to initially see every patient within 30 minutes of their noted arrival, the most severe cases will always receive immediate attention.

How can the Emergency Department maintain quality care if speed is the priority?
It is not our objective now, nor will it ever be, to "rush" patients through the Emergency Department. Our process improvements have been focused on getting patients into a room as quickly as possible and enabling the clinical professional to initially see a patient and begin their diagnosis and treatment in a timely manner.

Is the 30-Minutes-or-Less ER Service Pledge in effect at all times and does it apply to all ages - infants to senior citizens?
Yes.

Do I have to wait up to 30 minutes for someone to say, "May I help you?"
Absolutely not. Emergency Department staff will greet you as soon as you come in, and a nurse will assess your condition through a triage process. We know your time is valuable and we pledge to work diligently to have a clinical professional initially see you within 30 minutes of your noted arrival.

Does this cost more?
No.


Disclaimer

If you are experiencing a medical emergency, call 9-1-1. 

The Emergency Department (ED) average wait time is provided as an informational service to the public. It is approximate, and based on a rolling two hour average that is updated four times an hour and does not represent the actual current activity in the ER waiting room. 

The ED wait time represents the time it takes from arrival until a patient is initially seen by a Clinical Professional (Physician, Physician Assistant or Advanced Practice Nurse). Patients are triaged upon their arrival in the ED. They are then seen by a Clinical Professional in an order based on their complaint, condition, and the reason for their visit.

While many patients are initially seen by a clinical professional within 30 minutes of their arrival, during some peak times when the number of patients and/or trauma situations exceeds the number of providers or beds, some patients are not initially seen within 30 minutes of their noted arrival.

Should you have any additional questions about the 30-Minutes-or-Less ER Service Pledge, please ask any of our Emergency Department staff.

We can Handle Everything From Sprained Ankles and Earaches to Life-Threatening Injuries

When you have a medical emergency, you count on the team at Heart of Florida Regional Medical Center. We offer 24-hour emergency room services led by trained emergency medicine physicians who are supported by compassionate medical and professional staff. Our emergency room is easy to access and features comfortable surroundings. We are backed by the full resources of an integrated health system offering the latest medical technology and diagnostic capabilities for adults and children.

Contact Us
Heart of Florida Regional Medical Center
40100 US Highway 27 Davenport, FL 33837
(863) 422-4971